Privacy Policy

Last updated 21 October 2026

JS HVAC (Jacob Schembri, ABN 54 824 299 683) is an air conditioning business in New South Wales, Australia. This page explains what details we collect, why, and what you can ask us to do with them. Questions go to [email protected].

What we collect

  • Website enquiries — the name, phone, email, message, preferred time and service type you type into our contact form.
  • Facebook and Messenger — when you message or comment on the JS HVAC Facebook Page, we receive your message, your public Facebook name and profile picture, and any photos you send.
  • Job records — for work we quote or do: the site address, contact details, system details, photos of the equipment, quotes, invoices and service reports.

We don't use advertising trackers, analytics cookies or a Facebook pixel on this website.

How we use it

  • To reply to your enquiry, quote, book and do the job.
  • To follow up on warranty, servicing and aftercare.
  • To keep the business and tax records the law requires.

We don't sell your details, share them for marketing, or use them for advertising.

Our Facebook app

We use a small app connected to our own Facebook Pages (Meta app "JSHVAC Helper") to publish posts and to read and reply to messages and comments sent to those Pages. It only accesses the Pages we own. Message content is used only to answer the person who sent it. Some replies are drafted with the help of an AI assistant, and a person at JS HVAC is responsible for every reply. If you ask whether you're talking to a person or an assistant, we'll tell you.

Who else handles it

  • Formspree — passes website form messages to our email.
  • Meta (Facebook) — runs Facebook and Messenger.
  • Google — our email and file storage.
  • Cloudflare — hosts this website.
  • Our accounting software — for quotes and invoices.

Some of these services store data outside Australia. We only give them what they need to do their part.

How long we keep it

Enquiries that don't become a job are deleted within 12 months. Quotes, invoices and job records are kept for 5 years, as Australian tax law requires.

Deleting your data

You can ask us to see, correct or delete the details we hold about you at any time, including anything that came to us through Facebook or Messenger:

  1. Email [email protected] with the subject "Data deletion request", or send us a message on Facebook saying the same.
  2. Tell us the name, email, phone number or Facebook name you used with us.
  3. We'll delete it within 30 days and confirm by reply. The only exception is invoice and tax records we have to keep by law. We'll tell you if any of those apply.

You can also delete your own messages in Messenger, and remove any app's access in your Facebook settings under Apps and websites.

Complaints

If you're unhappy with how we've handled your details, email [email protected] and we'll respond within 30 days. If it isn't resolved, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.